Shipping & Returns

Orders:

We have a minimum order of $10 USD. Upon checkout, if you are unable to see the checkout button after you have adjusted your order to reach the minimum, please refresh the page.

Shipping:

At Hai Trim and Feathers, we strive to process all orders the same day. However, depending on the volume of orders per day and during peak carnival and dance seasons, we may ship your order the next day.

Our standard cut-off times are as follow:

USPS Packages/FedEx Ground - 4:30 PM EST
Express (FedEx/DHL) - 5:30 PM EST

Orders placed after our cut-off times will be processed the next business day.

Any order placed on the weekend and holidays, we will process your order the next business day.

Delivery:

We value your business that is why we want to make sure that you receive your packages. For orders more than $300, a direct signature is required upon delivery. If you do not want any signature requirement, please email us at sales@haitrim.com.

Payment:

We accept all major credit cards (Visa, Mastercard, American Express, and Discover). For faster checkout process, our website also accepts Apply Pay, Google Pay, and Shop Pay.

At the moment, we are unable to accept PayPal payments.

Returns:

All sales are final. No return, no exchange.

Sale and Closeout Items are final.

However, there are instances where we may allow exchanges depending on the issue about the item. We would be glad to discuss it with you. Please contact us if you have any issues regarding your order. Do not send back orders without any prior authorization.

Thank you for your understanding.

- Hai Trim & Feathers